Refund Policy


E Commerce Refund Policy


1. Return & Refund Policy


Eligible Products:

Applies only to electronics such as earbuds, smartwatches, headphones, and similar items.


Return Window:

Returns must be initiated within 7 days of delivery.


Return Conditions:
  • Product must be unused and in original packaging with all accessories.
  • Must be eligible for resale (no scratches, tampering, or damage).
  • Device must turn on and pass basic tests (if applicable).
Refund Process:
  • Tragdo arranges reverse pickup once return is approved.
  • Refunds are processed within 7-10 business days to the original payment method.
  • Shipping charges are non-refundable unless it's a Tragdo error (wrong/damaged item).
Exchanges:
  • Only if stock is available.
  • Shipping costs may apply unless due to defect or wrong delivery.
  • All return conditions apply to exchanges as well.
Damaged/Defective Items:
  • Must be reported within 24 hours to support@tragdo.com
  • Include clear photos and issue description.
  • Replacement sent free of charge after inspection and approval.
Return Process Steps:
  1. Go to "My Orders" in the Tragdo app.
  2. Tap "Request Return/Refund"
  3. Select a reason and upload photos if required.
  4. Once approved, pickup/drop instructions will be shared.
  5. Post inspection, refund or replacement will be processed.
Non-Returnable Items:
  • Used or damaged items
  • Products with opened hygiene seals (e.g., ear tips)
  • Items missing parts or accessories
  • Bulk/custom orders unless defective
  • Discount bundles or special offers (unless defective)

2. Shipping & Delivery Policy


Delivery Timeline:

Standard delivery within 2-7 business days, depending on location.


Shipping Partners:

Orders shipped via trusted partners like Bluedart, Dtlivery, DTDC, etc.


Shipping Charges:
  • Free shipping on orders above ₹499
  • Orders below ₹499 may carry a flat shipping fee (e.g. ₹499).
Order Tracking:

Customers can track orders live from "My Orders" in the app


Failed Delivery:

If the customer is unavailable, the courier will attempt redelivery or contact the customer.


3. Order Cancellation Policy


When You Can Cancel:

Orders can be cancelled before they are shipped.


How to Cancel:
  1. Go to "My Orders"
  2. Tap "Cancel Order"
Post-Shipping Cancellation:

If already shipped, cancellation is not possible. You can request a return instead after delivery.


Refunds After Cancellation:

If paid in advance, the refund will be processed to the original payment method within 5-7 business days.


4. Privacy Policy


What We Collect:
  • Name, mobile number, email, address
  • Device and app usage data
  • Location (if allowed), payment info (secured)
Why We Collect:
  • To process orders
  • To improve customer experience
  • For notifications, offers, and support
Data Security:

All data is encrypted and stored securely. We never sell personal data.


Third Parties:

Only trusted partners (like delivery providers or payment gateways) may access relevant info.


Full privacy policy is live at: https://tradgo.in/privacy_policy


5. Terms & Conditions


Use of the App:

By using , you agree to follow all platform rules, policies, and Indian eCommerce laws.


Product Availability & Pricing:

Prices and availability may change at any time without notice. In rare cases of incorrect pricing, orders may be canceled and refunded.


Intellectual Property:

All logos, images, and content on the app belong to .


Limitation of Liability:

is not liable for indirect losses like delivery delays caused by external factors.


6. Payment & Pricing Policy


Accepted Payment Methods:
  • UPI (PhonePe, GPay, Paytm, etc.)
  • Debit/Credit Cards
  • Net Banking
  • COD is Not Available for this Time
Pricing Accuracy:

strives for accuracy but reserves the right to cancel orders in case of pricing or stock errors.


GST & Taxes:

All prices are inclusive of GST unless mentioned otherwise.


Order Confirmation:

You will receive a confirmation email/SMS once your order is placed successfully.


7. Warranty Policy (for electronics only)


Warranty Coverage:
  • Manufacturing defects
  • Issues with performance (not physical damage)
Warranty Period:
  • As specified on the product page (e.g., 6 months or 1 year)
Claim Process:
  • Contact or the brand directly with invoice & defect description
  • Warranty will not cover accidental damage, water exposure, or misuse

8. Customer Support Policy


Support Hours:

Available Monday to Saturday – 10:00 AM to 7:00 PM (IST)


Contact Channels:
  • Email: support@tradgo.com
  • Phone: +91 79693 61130
  • In-app support section
Response Time:

All support tickets are replied to within 24–48 hours (excluding Sunday & public holidays)